We do not accept returns for any beauty product apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our call centre within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us +91 7308400400 or by emailing us at email@example.com
How long will the return process take?
Once your return request has been placed with Customer Service, it is expected that you send the product back on your own, the delivery time would depend on your chosen courier. We process a refund transaction in 4 days to subject to product inspection. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
Where do I return the product?
If a return request is accepted you will have to send the product to :-
WIZCARE - Returns Department
Address: Vrindavan, Meera Baugh Road, Santacruz West Mumbai 400054
Phone Number:+91 7308400400
Please also inform firstname.lastname@example.org of the refund.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline of refunds takes 5-7 days.
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration typically takes one day after confirming cancellation by calling +91 7308400400 or by emailing us at email@example.com. If your order has been dispatched, your order can not be cancelled.